1. Introduction to Psymetric
1.1 What is a Psymetric App?
This platform/app provides mental health screening to help individuals assess their readiness and resilience in facing mental challenges across various aspects of work.
1.2 What is the difference between the Psymetric App and the Psymetric Website?
Both the Psymetric App and Website (Portal) provide secure access to assessment results and meaningful insights, helping individuals and organizations make informed decisions based on scientifically validated psychometric assessments.
1.3 Who is eligible to sign up for the Psymetric?
· Psymetric App – Designed for both local and foreign workers. Anyone can download the app, sign up, and take the mental health screening tests directly.
· Psymetric Website (Portal) – Open to both individuals and companies. Individuals can register and take tests, while companies can purchase tokens and distribute them to employees, allowing staff to access the tests without making individual payments.
1.4 What is the difference between Individual Account and Corporate Account
Individual Account
Independent users. Create an account, purchase and complete assessments, and view personal results via the App or Website (Portal).
Individual employee, company-provided token in your Psymetric account — no purchase needed.
Corporate Account
Built for employers and organizations assessing multiple people.
Purchase assessment tokens in bulk, assign evaluations, and manage everything centrally via the portal. Streamlines hiring, onboarding, administration, and workforce development with trusted psychometric insights.
1.5 Are my data and assessment results secure?
Yes. Psymetric securely stores your personal information and assessment results in the cloud with controlled access, keeps your data confidential, and upholds strong security practices to safeguard your information.
1.6 What types of tests are available in Psymetric?
Psymetric currently offers the Worker's Psychological Readiness Assessment, measuring psychological readiness, emotional resilience, stress management, and workplace adaptability — for personal insight and smarter hiring, onboarding, and workforce development. More assessments may be added in the future.
1.7 How many questions are in the Worker's Psychological Readiness Assessment?
The Worker's Psychological Readiness Assessment has 70 questions across 8 categories. Answering honestly and thoughtfully would produce the most accurate results.
1.8 What language options are available in Psymetric?
Psymetric offers assessments in multiple languages, enabling foreign workers from different countries to complete the assessment comfortably in their preferred language.
The platform currently supports the following languages:
● English
● Bahasa Malaysia
● Bahasa Indonesia
● Tagalog
● Bengali
● Vietnamese
● Thai
● Nepali
Providing multilingual assessments helps users complete the assessment in their preferred language, creating a more comfortable experience and supporting more accurate responses.
1.9 How long does the assessment take?
Most participants can complete the assessment in one sitting across 8 sections. Completion time may vary depending on your pace, so we recommend allowing up to 40 minutes to complete it comfortably.
1.10 Can I pause the assessment and continue later?
No. Once the assessment begins, the timer runs continuously and the assessment cannot be paused. Please complete all required sections carefully, as incomplete or skipping sections may affect the assessment done.
1.11 Can I retake the assessment?
Yes. Assessments may be retaken. A new assessment purchase or company-provided token may be required.
1.12 What should I do if my internet connection is interrupted during the assessment?
Psymetric App: Reopen the app and continue your assessment. Your saved progress will be retained but the assessment timer may continue to run during the interruption. If necessary, restart your device and open the app again.
Psymetric Website (Portal): Refresh your browser (Ctrl+R on Windows or Cmd+R on Mac) and sign in again if required. If the issue continues, you may contact Customer Service for assistance.
1.13 What happens after I complete the assessment?
After you complete the assessment, your responses will proceed through Psymetric’s structured screening process. If further evaluation is required, the assessment may undergo a professional review.
Once the assessment process is complete, and your final status is confirmed, an e-certificate will be issued. You can log in to your Psymetric account to view the assessment information available to you.
1.14 How are the assessment results interpreted?
Assessment results are reviewed and interpreted by an authorized mental health practitioner. Detailed psychological interpretation are not provided to the participant or employer.
Once the review process is completed, the participants final status is confirmed. If further evaluation is required, the participant may be referred to a professional consultation before the final status is determined.
1.15 Can I download my assessment report?
Detailed psychological assessment results and professional interpretations are not provided for download or viewing. Once the assessment process is completed and the final status is confirmed, an e-certificate will be issued and made available through Psymetric Website (Portal) or App.
1.16 Can employers view employees' results?
-TBC for Prof-
1.17 Are assessment results confidential?
Yes. Assessment information is handled according to the participants’ assessment pathway and authorized access. For assessment taken independently through an individual account, results will remain within the participant’s account.
For assessment assigned or funded by an employer using a company-provided token, relevant assessment information is made available to the employer that arranged the assessment.
Each company-provided token is assigned for individual use and cannot be shared or reused.
1.18 When would the assessment results be available?
Assessment information becomes available after the required screening and review process has been completed. Timing may vary if further professional review is required.
1.19 I forgot my password. What should I do?
Select “Forgot Password” on the Psymetric App or Website (Portal) login page and enter your registered email address. If you are unable to remember your registered email address or continue to experience difficulties, you may contact Customer Service for assistance.
1.20 Can I change my email address?
Yes. You can update your email address through the “Profile” section after logging in to the Psymetric App or Website (Portal).
1.21 Can I update my personal information?
Yes. You can update eligible personal information through the “Profile” section of Psymetric App or Website (Portal).
1.22 Can I delete my account?
Yes. You may delete your account in the Psymetric App.
1.23 Why can’t I log in?
Please check that you are using the correct registered email address and password. If you have forgotten your password, use the “Forgot Password” option on the login page.
If you still cannot access your account, you may contact Customer Service and provide your full name and registered email address so the support team can assist you.
1.24 How do companies assign assessment tokens?
Log in to you company account, select the required psychological assessment and purchase the required number of assessment tokens. You may assign each token to the relevant employee and provide the employee with the required access detail to complete the assessment.
1.25 How long is the token validity period?
There is no expiration period for your token.
1.26 Can tokens be transferred?
No. Once a token has been assigned to an employee and used to initiate an assessment, it cannot be transferred to another employee and used to initiate another assessment.
1.27 Can companies monitor assessment progress?
Yes. You can update eligible personal information through the “Profile” section of Psymetric App or Website (Portal).
1.28 Can multiple administrators manage one company account?
No. Currently each company account only supports one designated administrator.
1.29 How do I contact customer support?
You may submit a support request (ticket) through the Helpdesk available on the Psymetric Website (Portal) or App.
You can also contact Psymetric Support at [email protected]
1.30 Why should companies use Psymetric?
Psymetric helps employers make a more informed hiring decisions by providing structured psychometric insights that support recruitment, onboarding, workforce development, and employee well-being.
1.31 Can companies purchase assessments in bulk?
Yes. Companies can purchase multiple assessment through their Company Account based on the number of participants they need to access.
1.32 Who can access my assessment results?
Access depends on how your assessment was arranged. If you take it independently through an Individual Account, you can access the assessment information made available in your App or Portal.
If your assessment is arranged through an employer, relevant assessment information may also be made available to the employer through its Company Account.
Authorized professionals may access relevant assessment information where professional involvement is required.
1.33 Can Psymetric be used for existing employees?
Yes. Psymetric can be used to support psychological assessment for both prospective and existing employees, depending on the organizations’ assessment requirements.
1.34 Can recruitment agencies register workers?
Yes. As long as company has a registration number, the company may register as corporate account and purchase on behalf of their employees.
1.35 Why choose Psymetric?
Psymetric is designed to make psychological assessment simple, accessible, and reliable. With a user-friendly platform and scientifically structured assessments, Psymetric helps both employers and individuals make better, data-driven decisions.
Whether you're managing a workforce or preparing for work, Psymetric provides fast insights that support productivity, safety, and overall well-being.
In addition, Psymetric offers a mobile app that allows workers to take assessments anytime and anywhere. This is especially helpful for workers in remote or on-site environments—such as plantations, construction sites, or field-based roles—where access to a laptop or desktop may be limited.
1.36 Why is psychological assessment important?
Psychological assessment plays a crucial role in understanding an individual’s mental readiness, emotional stability, and ability to handle work-related challenges.
It helps reduce risks, improve job performance, and ensure that individuals are placed in roles that match their psychological capacity—leading to a healthier and more productive work environment.
1.37 How does Psymetric help employers?
Psymetric helps employers streamline workforce assessment through a scalable and efficient system. With features like bulk token purchase and centralized monitoring, companies can easily manage large numbers of employees.
It enables better hiring decisions, reduces potential workplace risks, and ensures employees meet the psychological standards required for their roles.
1.38 How does Psymetric help foreign workers?
Psymetric provides foreign workers with an easy and accessible way to assess their mental readiness before entering or continuing work. Through a mobile-based platform, workers can complete assessments anytime, anywhere.
This helps them better understand their own mental condition, build confidence, and be more prepared for work demands in different environments.
2. User Registration Psymetric apps and portal
2.1 Who can register for the Psymetric App?
The Psymetric App is available to both local and foreign workers who wish to complete a psychometric assessment through their mobile devices.
Users can download the Psymetric App from the App Store (iOS) or Google Play Store (Android), create an account, purchase an assessment, and complete the test directly within the app.
Whether you are preparing for employment, personal development, or workplace readiness, Psymetric provides a simple and convenient assessment experience anytime, anywhere.
2.2 What information is required to create an individual account?
To create an Individual Account, users are required to provide the following information:
● Full Name
● Username
● Email Address
● Password and Password Confirmation
● Date of Birth
● Place of Birth
● Mobile Number
● National ID (IC/KTP)
● Passport Number
● Visa Number (if applicable)
● Residential Address
● Gender
● Country of Residence
This information helps verify your identity, create your account, and ensure a smooth assessment experience.
2.3 What information is required to create a corporate account?
To create a Corporate Account, organizations are required to provide the following information:
● Company Name
● Email Address
● Password and Password Confirmation
● Mobile Number
● Company Registration Number
● Company Address
● Country of Residence
● Business Sector
A Corporate Account enables organizations to purchase assessment tokens, assign assessments to employees, and manage workforce evaluations efficiently through the Psymetric Portal.
3. Payment
3.1 What payment methods are supported in Psymetric?
Psymetric offers secure and convenient payment options for both individual and corporate users.
The following payment methods are currently supported:
● Credit and Debit Cards (Visa & Mastercard)
● FPX Online Banking (Malaysia)
All payments are processed through secure payment gateways to help ensure a safe and reliable transaction experience for both local and international users.
3.2 What is a Corporate Token Purchase?
A Corporate Token Purchase allows organizations to purchase multiple assessment tokens in advance for their employees or candidates.
Each token is valid for one Psymetric assessment and must be assigned to an individual before they can begin the assessment.
This solution provides organizations with a convenient and cost-effective way to manage large-scale assessments, streamline employee onboarding, and support recruitment and workforce development initiatives.
3.3 Can unused purchased tokens be refunded?
No. Purchased assessment tokens are non-refundable, including any tokens that remain unused.
We recommend that organizations review their assessment requirements carefully before purchasing tokens. If you have any questions before making a purchase, our support team will be happy to assist you.